Conflicts are part of everyday working life – and it makes sense. Wherever people work together, different views, expectations and values clash. Although this can lead to friction, it also offers opportunities for growth, clarity and better collaboration.
In this video, you will learn how to recognize, correctly assess and competently resolve conflicts – supported by proven models and practical examples from everyday life.
You will learn how professional conflict resolution works, what is important when communicating in conflict situations – and how you can remain empathetic and goal-oriented even in challenging moments.
This video is ideal for anyone who …
💬 wants to address conflicts constructively and manage them successfully
💡 wants to understand and break through the dynamics and patterns in conflicts
👥 wants to promote open communication and mutual trust in the team
🧩 is looking for practical tips for effective conflict resolution